Shipping & FAQ

Here are some important informations regarding shipping and handling of your precious orders.

✶ When will my order ship ?

The usual turnaround is 2-7 days from your order date. Although dispatch times may vary during busy periods. You will receive an email once your package is on its way.

Everything is shipped from France via La Poste

    ✶ How long does an order take to get delivered ?

    France : 7 to 10 days
    Europe : 2 to 3 weeks 
    World : 4 to 6 weeks

    International packages can get stuck at customs and vary in delivery times. So please be patient, as they usually show up! If you still have any worries please, do not hesitate to contact me :)

    ✶ Tracking information & different shipping options

    France : Tracking is optional. You can select this at checkout. Enjoy free shipping for orders above 65€.
    Europe/Worlwide : Tracking is optional. You can select this at checkout. Enjoy free shipping for orders above 90 €.
    United States : Tracking is optional for small packages but mandatory for anything bigger than an enveloppe. (please check out the US section below for more informations)

    I strongly recommend that buyers choose the tracked options, as in cases of lost packages, I can provide you with a replacement. However, I am unable to send replacements for mail claimed lost using untracked services in most circumstances.

    Please check customs charges, VAT, and import duties from France to your destination as I have no control over any additional costs applied.

    ✶ US shipping

    Unfortunately shipping to the US has increased significantly since the new international tarriff laws have been imposed. There are currently two rates for the US: a regular one for small packages that fit into an enveloppe (prints and stickers) and another for anything with a non-flat object in. This one will have to be counted as a big package and prices will be much higher.  If the situation changes so will the rates and hopefully they will decrease with new legislations. If you have any questions please contact me.

    ✶ Returns & exchanges

    I do not accept returns or exchanges - if there is an issue with your order being damaged, please contact me here and I'll find a solution for you!

    ✶ Cancellations

    Cancellations can be arranged on the same day that you place your order. Please understand it is very unconvenient to cancel an order after this time period adn I might not be able to fulfil your request.

    ✶ I entered the wrong shipping address! Can you change it?

    If you have entered an incorrect shipping address, please contact me as soon as possible so we can change it. If package is shipped before then, I cannot be held responsible, and your order will be delivered to the address previously entered at check out

    Please double check your full name and address before checking out!

    ✶ My package arrived damaged/ is missing?

    Please allow up to 15 days after the estimated arrival time of your order. If your parcel has arrived damaged, please take photos of it's condition on arrival before contacting me.

    I cannot be held responsible for stolen or delayed packages caused by shipping carriers. Once it leaves my hands, it is the responsibility of the postal services to make sure it's delivered safely. However if you have any trouble please contact me, and I'll try my best to help. 

    ✶ You don't ship to my country

    Please let me know here and I'll add you to my shipping zone :)